Finding local Bereavement Services

Bereavement Service helps relatives/carers when a patient has died in hospitals around Leicester . They guide them through the practical aspects following the death of a loved one.

There staff co-ordinate the paperwork that needs to be completed after death, such as the “Medical Certificate of Cause of Death” and any necessary cremation forms.  They will liaise with medical and nursing staff, funeral directors, the coroner’s office, the registrar’s office and any other outside agencies. 

They will give sensitive and compassionate care to all bereaved families.  They are aware of religious and cultural issues around the time of death and will do their best to accommodate the needs of all families.

They also deal with lost property found in the hospitals.

Information about bereavement

Our Bereavement Services Team have produced the information leaflet at the bottom of this page. We hope it will assist you during the early days of your bereavement.

The booklet provides help and advice with the practical issues associated with the loss of a relative or friend, particularly if the death has occurred in hospital.

Please do not hesitate to ask if you are unclear about anything. We will always be pleased to help.

Contacting Bereavement Services

There are Bereavement Services Offices at all three hospitals:

Glenfield Hospital 
Please report to Main Reception.  Families are seen by appointment only. 

  • Opening hours: 9am – 4pm Monday to Friday
  • Phone: 0116 258 3401 or 0116 258 3417

Leicester General Hospital 
Please report to Main Reception.  Families are seen by appointment only. 

  • Opening hours: The office is staffed as required, but phones are answered 9am – 4pm Monday to Friday
  • Phone: 0116 258 4235 or 0116 258 4236

Leicester Royal Infirmary 
Bereavement Services are on the ground floor of the Windsor Building, on the right hand side of the corridor after Windsor Reception. Families are seen by appointment only. 

  • Opening hours: 9am – 4pm Monday to Friday
  • Phone: 0116 258 5194 or 0116 258 5196

Bereavement Support Service

The Trust also provides a Bereavement Support Service which is available from 9am – 5pm Monday to Friday (excluding Bank Holiday’s).

If you have suffered a bereavement within one of our three hospitals we are here to:

  • Provide further information or support.
  • Offer the opportunity to talk through what matters to you regarding your bereavement.
  • Arrange for you to meet with a member of the Medical / Nursing team who cared for your loved one, if you have questions you would like to raise and discuss.

If we are unable to help, we will signpost you to someone who can.  For example, although we do not provide a counselling service, we can assist you in finding someone who can help.

Family members and carers may contact us at any time. Family members are also offered the opportunity to receive a follow up telephone call or letter six to eight weeks after their bereavement.

If further information or contact is required in another language or format, this can be arranged.

Telephone: 0116 258 4380 or 07950 868337

Email: bereavementsupportservice@uhl-tr.nhs.uk

Below, you will find a list of local and national support services who can help you and your family when coping with the loss of a loved one.

AGE UK Leicestershire & Rutland offers information and advice to older people and their carers.

Phone: 0116 299 2233

National helpline: 0800 009966

Website: www.ageuk.org.uk

AL-ANON FAMILY GROUPS UK AND EIRE provides help and support for families and friends of those who have died of alcohol related illness.

Phone: 020 7403 0888

Website: www.al-anonuk.org.uk

COPING WITH CANCER offer counselling, befriending services, disease specific support groups and complimentary therapies to anyone affected by cancer within Leicester, Leicestershire and Rutland. They also run a solicitor’s surgery if you are struggling with any legal issues or would like some advice. You may refer yourself, a friend or ask your GP to make a referral.

Phone: 0116 223 0055

Website: www.c-w-c.org.uk

THE COUNSELLING DIRECTORY helps people to find a private counsellor.

Website: www.counselling-directory.org.uk

CRUSE BEREAVEMENT CARE acts as a listening service for those or someone they know who has been affected by a death. They provide information on practical and financial matters and details of groups available.

0116 288 4119

Website: www.cruse.org.uk

THE LAURA CENTRE offers counselling for parents and carers of children who have died as well as offering counselling to children who have lost a parent. Their website also gives information relating to needs which may be specific to bereaved children and teenagers.

Phone: 0116 254 4341

Website: www.thelauracentre.org.uk

LEICESTERSHIRE AIDS SUPPORT SERVICE (LASS) offers a free and confidential service, including bereavement support for people affected by HIV/AIDS in Leicester, Leicestershire and Rutland.

Phone: 0116 255 9995

LEICESTER COUNSELLING CENTRE is a charity that aims to provide affordable, high quality, professional counselling to the communities of Leicester, Leicestershire & Rutland. 

Phone: 0116 255 8801

Website: www.leicestercounsellingcentre.co.uk

LOROS offer a counselling service. Please ask your GP to refer you to the service. Resources can also be found on the LOROS website.

Website: www.loros.co.uk/patients-family-carers/patient-information 

MACMILLAN offers an online support community.

Website: www.macmillan.org.uk

THE SAMARITANS are available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress or despair, including those which may lead to suicide.

Phone: 0116 270 0007

National helpline: 08457 909090

Website: www.samaritans.org.uk

THE SHAMA WOMEN’S CENTRE offers free bereavement counselling support to women with special emphasis on minority ethnic communities. They have multi-lingual staff. 

Phone: 0116 262 5876 (to book a confidential counselling session)

Phone: 0116 251 4747 (for general enquiries)

SUE RYDER ONLINE COMMUNITY is an online peer support forum where people affected by terminal illness or bereavement can exchange messages, share their feelings and support each other. 

Website: https://support.sueryder.org/community

SURVIVORS OF BEREAVEMENT BY SUICIDE is a self-help group that offers support to families and friends of those who have committed suicide.

National helpline: 0300 111 5065

Website: www.uk-sobs.org.uk


THE VICTIM SUPPORT GROUP offers emotional and practical support to those who have been bereaved due to a crime that has been committed. 

Phone: 0116 249 3328

WIDOWED AND YOUNG is a self-help group created to offer support for those bereaved who are under 50. Their website offers helpful information about talking to children, the practicalities of planning the funeral and its aftermath. There is also the opportunity to join the organisation.

Website: www.widowedandyoung.org.uk