Answering Common Questions

We understand this is a difficult time and that you may have questions about what will  happen. We have put together a selection of the most commonly asked questions. Of  course, if you have any other questions please contact your funeral director.

Q. Will you take care of everything?

It is our role to take care of every part of the process for you. We will discuss with you  what you would like in terms of service, flowers, obituaries and the like. You can trust  our caring and professional team to ensure it is delivered as you wish. We are here to  support you at this difficult time.   If you have an idea for what your loved one would have wanted for their funeral or  ideas from yourself and your relatives we can do our best to provide this.


Q. How can we make the funeral personal?

It is important to make the funeral service individual. We will discuss options with you  including the type of service you wish to hold, what type of minister or celebrant you  wish to lead the service and choices for music and eulogies you may wish to have.


Q. What music can we play at the service?

The choice of music is totally up to you and should reflect your loved one. From  religious or classical to rock and roll or pop. The service should be a celebrant of your  loved one’s life and the music they loved can be a vital part of this.


Q. Can a member of the family read a eulogy?

Of course, reading a personal message, some poetry or a religious text can help make  the service individual. You can instead, if you wish, ask the minister of celebrant to read  some suitable words if you prefer.


Q. Is there a cost difference between burial and cremation?

Burials are more expensive as you are required to purchase the grave plot. If you  already have a family or joint grave the cost is less, as you do not have to make the  initial purchase.


Q. What happens to my loved one between the time of their death and the funeral?

Once a doctor has certified death call our funeral home and we will take your loved one  into our care. You will need to complete the necessary legal paperwork in order for the

funeral to take place, however we are here to assist you as you require. Your  loved one will be taken to our Chapel of Rest.


Q. Can I see the body

Yes, you may view your loved one in our Chapel of Rest. As part of the preparation we will dress them with their own clothes or a gown which we provide.


Q. What is involved in the embalming process?

Embalming is a process used for thousands of years and has its roots in Ancient Egypt. It preserves your loved one’s body and is recommended if you wish to spend time with  your loved one before the funeral service


Q. I have been told the Coroner is involved, why is this the case?

The Coroner can be involved for a number of reasons and there is no need to be  concerned if this is the case for your loved one. It may be because your loved one was  not seen by their doctor within the last two weeks before death or during their last  illness. The Coroner may also be involved if the cause of death is sudden, unknown or  has been caused by an industrial disease.    The Coroner is an independent officer whose role is to investigate deaths to establish  the cause of death. In most cases this just requires a consultation with the doctor who  last treated your loved one. In some cases a post mortem may be required. The Coroner  will aim to disrupt your funeral plans as little as possible.


Q. Am I required to collect the cremation forms from the hospital?

If your loved one has died in hospital, we will ensure the required paperwork is  collected when we take your loved one into our care. This includes the forms required  for cremation which we will pass to the crematorium before the service.


Q. Will the crematorium provide the minister for the service?

We will arrange a minister or celebrant for your loved one’s service. We will take your  wishes into account as discussed with you and provide a religious or non-religious  service as desired.


Q. When will I receive my loved one’s ashes after the service?

In most cases you will receive your loved one’s ashes back within a few days or up to a  week. It is entirely up to you when you wish to receive them.


Q. How can I be sure that the ashes are those of my loved one?

Cremations are undertaken individually, once a cremation has taken place the  ashes are removed before the next cremation takes place. A certificate of cremation will  be issued for your loved one’s ashes.


Q. Is the coffin cremated? 

Nothing may be removed once your loved one has been placed on the catafalque in the crematorium chapel.


Q. Where may I scatter the ashes of my loved one?

You may scatter ashes anywhere as long as you have the permission of the land owner  if it is private land. You may scatter the ashes in the Garden of Remembrance at the  Crematorium or have them placed in a family grave or within a church yard or  cemetery. Please note, ashes must be placed in the cremated remains section and  cannot be scattered on a grave.     You may wish to scatter the ashes in a place your loved one enjoyed, for example on a  beautiful hillside, forest or at a favorite beach.


Q. What will happen to the flowers after the service?

Following the service the flowers will be moved to a viewing area or into the Garden of  Remembrance. They will generally be kept for one week, during which time the family  may remove the flowers if they wish. Flowers placed on a grave will be left in place and  removed after some time.


Q. When can I place a headstone on my loved one’s grave?

In most cases the grave needs to settle in order for it to support the weight of a  headstone, this can take between six to twelve months.


Q. Is there any help I can receive to pay for the funeral of my loved one?

If you are claiming benefits you can make an application to the Department of Work And Pensions for help with covering the costs of a simple cremation. This is not  guaranteed and there may be additional cost. The funeral director will help you through  the process.

Please approach us if you have any questions, we are here to help and support you  through this difficult time.