What to do after an expected death in a Leicester care home
Ask the care home to call Bay Tree — or call me directly
When an expected death happens in a care home, the staff will normally contact the appropriate doctor, nurse or healthcare professional to verify the death. The choice of funeral director remains yours. You can ask the care home to contact Bay Tree, or call me yourself, and I will arrange the next step directly with their team.
Available day and night, 24 hours a day. Calling does not commit you to using Bay Tree Funerals.
Excellent Google reviewsRead what local families sayClear guidance, one step at a time
A simple, respectful handover into our care
The care home manages the immediate medical contact. I manage the funeral side and keep the family informed.
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01
The care home contacts the healthcare professional
The GP, out-of-hours doctor, district nurse or other suitable professional will be contacted to verify the death.
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Tell the care home you have chosen Bay Tree
You can give the team our number, 0116 278 8868, or call me directly and tell me the name of the care home.
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I speak with the care home
I will confirm when the verification is complete, agree a suitable time and make sure the transfer is handled calmly and respectfully.
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Your loved one comes into our care
We bring your loved one to Bay Tree Funerals in Blaby, where they remain in our private Chapel of Rest while the arrangements are made.
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Paperwork and funeral choices can follow
You do not need to understand the Medical Examiner or registration process during the first call. I will explain each stage when it becomes relevant.
Why making the call matters
One call means the care home and your family know who is taking responsibility
The first call lets me introduce myself to the care home, check what has been completed and organise the transfer without asking you to pass messages between different people. You can then focus on your family rather than coordinating departments.
What to tell me on the first call
You do not have to remember everything
I will ask only the questions needed to understand what is happening now. It is completely fine to say that you do not know. I can make a note of what is still being dealt with and guide you from there.
No extra overnight call-out charge
The same collection charge, day or night
Please do not wait until morning because you are worried about an extra fee. For a normal collection within 20 miles of our funeral home in Blaby, our collection charge is the same whether you need us during the day or in the middle of the night.
Cared for locally in Blaby
Your loved one stays here with us
Once your loved one comes into our care, they remain at Bay Tree Funerals in our own private Chapel of Rest in Blaby. I personally oversee their care and remain connected to your family’s wishes and arrangements.
Trusted by local families
Read what families say about Bay Tree
I understand how important reviews are when you are deciding who to trust. These are independent Google reviews from families we have supported across Blaby, Leicester and Leicestershire.
Questions families often ask
Expected Death in a Care Home questions
Who contacts the doctor after a death in a care home?
The care home will normally contact the GP, out-of-hours doctor, district nurse or healthcare professional involved in the person’s care.
Can I choose Bay Tree even if the care home suggests another funeral director?
Yes. The choice belongs to the family. Ask the care home to call Bay Tree on 0116 278 8868, or call me directly.
Will Bay Tree speak directly with the care home?
Yes. I can liaise with the care home, confirm when the death has been verified and arrange a suitable time to bring your loved one into our care.
Is there an extra charge if the care home calls at night?
No. For a normal collection within the stated radius of our Blaby funeral home, our collection charge is the same day or night, with no additional overnight or out-of-hours call-out charge.
Can I call before the paperwork is finished?
Yes. You can call as soon as you feel ready. Some formal steps may still need to be completed, but I can explain what happens next.
Whenever you feel ready
One phone call is enough to begin
You do not need to prepare anything or make every decision before you ring. Tell me what has happened, and I will calmly explain the next step.
Available day and night, 24 hours a day, 365 days a year. Calling does not commit you to using Bay Tree Funerals. Independent funeral directors in Blaby, supporting families throughout Leicester and Leicestershire.