Here to help you...
When someone passes away in a Hospice, the on-site doctors will deal with the certification of death.
The Family Support Team, will now contact you on the next working
day (not including weekends or bank holidays) to support you and
your family and go through the next steps.
There is no need to now contact us at 10am the following day.
As before, it would be helpful in readiness for the call to have the
following information available:
– Contact details including address and email
– A funeral Director
– Whether it is a cremation or burial
We will aim to complete the Medical Certificate (MCCD) and
cremation paperwork within 48 hours. If there are reasons that make
this urgent please let the Family Support Team know and we will
make every effort to help.
The MCCD will be securely emailed to the Leicester City Registrars
who will then contact you in the days that follow to register the death
via telephone.
If there is property to collect this will be arranged with you. Where
possible, if you were at LOROS please take this with you at the time.
There are no face-to-face appointments at LOROS. Please do not
attend without appointment.
Registration processes:
Following receipt of the MCCD, the Registrar will contact you via
telephone to register the death.
This is usually within 48 hours but at peak times, please allow up to
five days.
The Registrar will discuss with you some questions and you may find
it helpful to prepare the answers in advance using the checklist in this
booklet. It is also helpful to have any documentation available.
Certified Copies of the Death Certificate can be purchased securely
via telephone using a credit or debit card. These are £11 and will be
posted to you.
The Registrar will also provide information on the Government’s
Tell Us Once Service, which will assist you to sort out notifying
governmental and local authority departments of your loved ones
death via internet or phone.
Please note, that Tell Us Once does not cover private affairs such
as household bills, insurance policies etc. and so you will require
certificates for these. Some companies due to COVID-19 will now
accept scanned copies (you will need to check with them what their
policy is).
The Green Form (Permission for Burial or Cremation) will be sent to
the Funeral Director by the Registrar.
Pam S13. March, 2024.Thank you so much Sam and everyone at Bay Tree Funeral Directors for helping arrange dad's funeral and helping to give dad a lovely and dignified service. Sam was very communicative, compassionate and very professional ensuring we had everything we needed. Thank you for helping my family give my dad a respectful and loving service surrounded by his loved ones and friends. Forever grateful 🙏🏾
Aaliyah B13. March, 2024.Amazing service for the family. Very helpful and understanding through out the difficult process.
Adele Marson10. January, 2024.Bay Tree were caring and thoughtful throughout this heartbreaking time in our lives. Nothing was too much trouble and Sam was available at all times. Thank you all.
Barbara Novak9. January, 2024.Dealt efficiently with all aspects of repatriation.
Nasinyama Atassi23. November, 2023.I would like to Thank Sam and her team for the excellent service they provided for me and my family after the death of my husband . All went well with the repatriation of his remains to Nairobi, Kenya. Thank you very much. Obel’s family
Rob S10. October, 2023.Very happy with the services provided by Bay Tree Funerals. It was a perfect send off for my Mum and felt very hassle free
Nico Di S'Andrea10. September, 2023.I recently entrusted the care of my mother’s funeral to Bay Tree Funeral Directors, and the experience exceeded all my expectations. Organizing a funeral is never an easy task, but their unparalleled professionalism, compassion, and attention to detail made the process as smooth as one could hope for. A special shout-out to Sam, who left no stone unturned in ensuring everything was planned to perfection. Sam’s dedication and eye for detail not only provided a dignified farewell for our mother but also offered some comfort to our family during this difficult time. From the initial consultation to the final farewell, every team member we interacted with was incredibly kind and understanding. If you find yourself in need of funeral services, I highly recommend Bay Tree Funeral Directors. Their exceptional service made a challenging time a bit easier to navigate.
Kasia Szuster7. September, 2023.Great service from Bay Tree, every loss of our love ones is difficult and heart breaking whether you expected this to come or it happens unexpected. Sam from Bay Tree was very supportive. And service was organised beautifully with full respect to my Mum and our wishes, thank you ❤️