Here to help you...
When someone passes away in a Hospice, the on-site doctors will deal with the certification of death.
The Family Support Team, will now contact you on the next working
day (not including weekends or bank holidays) to support you and
your family and go through the next steps.
There is no need to now contact us at 10am the following day.
As before, it would be helpful in readiness for the call to have the
following information available:
– Contact details including address and email
– A funeral Director
– Whether it is a cremation or burial
We will aim to complete the Medical Certificate (MCCD) and
cremation paperwork within 48 hours. If there are reasons that make
this urgent please let the Family Support Team know and we will
make every effort to help.
The MCCD will be securely emailed to the Leicester City Registrars
who will then contact you in the days that follow to register the death
via telephone.
If there is property to collect this will be arranged with you. Where
possible, if you were at LOROS please take this with you at the time.
There are no face-to-face appointments at LOROS. Please do not
attend without appointment.
Registration processes:
Following receipt of the MCCD, the Registrar will contact you via
telephone to register the death.
This is usually within 48 hours but at peak times, please allow up to
five days.
The Registrar will discuss with you some questions and you may find
it helpful to prepare the answers in advance using the checklist in this
booklet. It is also helpful to have any documentation available.
Certified Copies of the Death Certificate can be purchased securely
via telephone using a credit or debit card. These are £11 and will be
posted to you.
The Registrar will also provide information on the Government’s
Tell Us Once Service, which will assist you to sort out notifying
governmental and local authority departments of your loved ones
death via internet or phone.
Please note, that Tell Us Once does not cover private affairs such
as household bills, insurance policies etc. and so you will require
certificates for these. Some companies due to COVID-19 will now
accept scanned copies (you will need to check with them what their
policy is).
The Green Form (Permission for Burial or Cremation) will be sent to
the Funeral Director by the Registrar.
