What to do when someone dies in a care home?

If a loved one passes away in a care home, the staff will contact the next of kin or closest family members immediately.

In most cases, the care home will also contact the GP and organise for the Medical Certificate of Cause of Death. However, we do suggest that you speak to the care home directly to ensure the necessary paperwork is completed.

You will also need to instruct them to contact us to arrange for your loved one to be transferred into our care.

Following this, someone will need to register the death to the local Registrar’s Office. To learn more about registering the death of a loved one, visit our registering a death guide.